HELPU Support Services Pty Ltd (HELPU Support Services) respects your privacy. This statement explains why we collect and use your personal information and the parties to whom your information may be disclosed and obtains your consent to such collection, use and disclosure.
Using and sharing your personal information
The personal information we process about you will include information about you and your disability. This information may take many forms including as written by us and by other health professionals as well as photographs and videos of you and your condition taken by us or other health professionals.
We use your personal information to provide, manage and administer care to you and for purposes directly or indirectly related to providing, managing and administering such care.
In addition to this, we may also share your personal information with:
1. HELPU Support Services’s funding providers
2. your doctor and other NDIS providers
3. government and regulatory bodies, including the National Disability Insurance Agency, Medicare, other state based disability government agencies, and the Australian Taxation Office
4. NDIS approved auditors for the purposes of undertaking audit and other quality assurance activities in respect of HELPU Support Services related to HELPU Support Services obtaining or maintaining registration as an NDIS registered provider. As a Participant, you will be automatically enrolled in NDIS audits. However, you may opt out at any time.
5. people acting on your behalf including their nominated representatives, legal guardians, executors, trustees and legal representatives
6. the police, or to the Disability Services Commissioner, or to comply with compulsory notices from courts of law, tribunals or Government Agencies
7. financial institutions for payment processing
8. HELPU Support Services’s contracted service providers
9. others, without your consent, if we are required by law to do so
10. other persons as specified in our Privacy and Dignity Policy.
In some circumstances, information could be provided without your consent if required or authorised by law.
Complaints and Incidents
The HELPU Support Services Privacy and Dignity Policy contains information about how you can access the personal information we hold about you, how you can make a complaint about a breach of your privacy or the Privacy Act and how we will deal with your complaint (i.e. in accordance with our Feedback and Complaints Management Policy).
Any breach or alleged breach of your privacy will be taken seriously. In each case, the incident has to be reported and managed in accordance with our Incident Management System set out in our Incident Management and Reporting Policy. For more information see our Incident Management and Reporting Policy.
You can contact us using the details set out below if you have any questions or concerns including to request a copy of our Privacy and Dignity Policy, Feedback and Complaints Management Policy or Incident Management and Reporting Policy.
Pooja Hemant Pawar
HELPU Support Services Pty Ltd
[email protected]
Telephone 0469 413 334.
Can I withdraw or amend my consent to the use of my personal information?
You may withdraw or amend your consent to HELPU Support Services using your personal information at any time by
written notice to HELPU Support Services.
PLEASE COMPLETE EITHER A OR B BELOW: